Converting Complaints to Positive Leadership

Thank you to the 231 of you who weighed in on my survey on complaining last week! I am afraid I botched the design a little,* but the core data remains fascinating:  People who responded guesstimated that they complain between 14 and 18 times a day. My inquiry was fueled by two essential leadership truths … Continued

Gain Self Awareness in 24 Hours

The practitioners of “emotionally intelligent leadership” agree that self-awareness is a cornerstone skill to develop.  I offer today’s experimental Reading for Leading with the intent of helping you raise your self awareness. I have a question, then a challenge. I’m hoping that tomorrow (when I send you a link), at least 500 people will weigh-in … Continued

Would You Handle Your Screw-Ups As I Have Mine?

Trust is the KILLER APP. A new client retained me last week. I told him I’d write up the agreement and pricing if he wanted it, but I didn’t need it. He could dump me at any time, and I’d fix to his liking any issue regarding payments.  He was fine with that and said … Continued

Short Reading for a Short Week of Leading

I’m coming to the end of 14 years of writing Reading for Leading on a weekly basis. So: Thanks!!!!  Thanks for reading (and perhaps commenting once in a while).  I’m a Myers-Briggs “F” for “feeler,” so for me it’s all about relationship.  Where some people, gratefully, think about the problems, the structure and systems and data, … Continued

How We’ve Discovered Untapped Resources

I was with a client last week and they repeatedly used the word “under-resourced.”  If you’re not Google or Twitter, that statement probably applies to you, right?  We’re all stretched thin in these days of do-more-with-less.  Yet I’ve been blessed by raining-down resources, and perhaps there is relevance for others in the nature of the … Continued

Don’t Let ‘Em Suck You In! Leaders Fight Back

  Lord, it would be funny if it weren’t so crazy. How do we nurture everyday leaders? Better start here: Realize it’s a 24-7 job to push back. Cuz if you’re a parent, teacher, CEO, preacher, boss or head of just about anything, they’re going to expect you to take care of just about everything. … Continued

How Do You Get An Important and Challenging Partner to Listen

RFL Two weeks ago: really examine yourself before you start correcting someone else. RFL Last week: there is no reality, so “get” their reality. Their reality – their perceptions, recollections, evaluations — are completely independent of yours. Their view need not threaten you. Just GET IT and then many problems will go away. Now: You … Continued

How to minimize damage when you’ve really screwed up

Friends, Oh, did I screw up last week!  I’ll tell you what I did, how I made it worse, and what I’m still learning about it. I turned in my grades for my awesome undergrad leadership students. A frustrated email quickly arrived from a student, saying there must have been a mistake. Then a second … Continued

If You Want to Empower then Make the Medium the Message

Friends, On Wednesday, I had one of the most fun times I have ever had presenting to a group. Nate Butki invited me to speak on a panel in L.A. at the Great Places to Work Conference. If you’re not familiar with them, they’re the brains (and the heart) behind Fortune magazine’s January issue which features … Continued

How to Double Your Leadership Effectiveness

Friends,   In Sunday’s New York Times, the great novelist Elmore Leonard (University of Detroit High School, 1943) imagines what his father would say to Elmore’s mother about the current situation at the Vatican: “You see, we’re gonna have two popes at the same time — both infallible — and you don’t think there’s gonna … Continued